Communicating with StakeholdersCommunicating with Customers
To enhance our corporate value, we strive to maintain active communication and deepen mutual understanding with various stakeholders.
Product Safety and Quality Assurance
The principle of “customer first” is a key value in our corporate philosophy structure, and a commitment to being the world’s best in customer satisfaction is one of our essential management policies, as we aim to further improve customer satisfaction while delivering safe, reliable, and high-quality products.
Product Safety
Basic Policy
We always offer safe products that consumers can use without worry.
- Place the utmost importance on ensuring product safety from the design stage.
- Continue to improve product safety through quality assurance.
- Continue to reduce risks throughout the product life cycle.
- In case of an accident involving our product, disclose information and ensure product safety promptly.
Product Safety Management Committee
Our Product Safety Management Committee enhances the safety of our products. Committee members are selected from Line Departments in charge of manufacturing and sales and from Staff Departments in charge of product design and process design.
Quality Assurance
Basic Policy
Under the principle of “customer first,” we offer products that satisfy customers through the cooperation of all divisions involved in product sales, manufacturing, and development.
- Properly understand customer needs for products and continue to reflect these needs in product specifications.
- Market products that comply with appropriate quality assurance standards.
- Continue to improve product quality and enhance the level of manufacturing that ensures product quality.
- Take prompt and appropriate action to manage any problems reported by customers.
Diagram of the Product Safety and Quality Assurance System
Quality Assurance Department
Each of our Line Departments involved in product manufacturing incorporates a Quality Assurance Department. Our personnel undertake quality assurance for each product in response to customer requests and to help improve manufacturing expertise.
Quality Auditing Group, Auditing Division
We have established the Quality Auditing Group in Auditing Division directly under the President to drive cross-company efforts to improve quality assurance levels within the entire group.
Communicating Product Information
We use exhibitions and our website as communication tools for introducing products and providing various relevant information.
